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Frequently Asked Questions
No, you do not need a customer account to complete a purchase.
You can choose your preferred payment method and pay by credit card (American Express, Visa or Mastercard) or PayPal. If you encounter any problems during the payment process, please contact our support team.
Please contact our customer service department (contact form in the footer of our website) and indicate which items you wish to return and the reason for the return. Once you have received return instructions from us, pack the items to be returned in their original packaging. We do not accept returns that have been returned directly without notifying us first. The addresses on the package will not be accepted as return addresses. The return adress is: 129 Tat Bank Road, Oldbury, B69 4NH, United Kingdom. Refunds will be made via the payment method previously used. Once your money has been refunded, you will receive a confirmation email.
We usually ship your order within 48 hours. However, due to supply bottlenecks, there may be delays in our logistics and delivery system, so in exceptional cases there may be a delay in delivery time. Please do not hesitate to contact us at any time and we will try to resolve such cases for you immediately.