Frequently asked questions
When can I expect my order?
To keep prices as low as possible for you, Windmill ensures that products are shipped directly from the manufacturer or supplier to you. This may cause delivery to take slightly longer than usual. It takes about 1-3 business days to process your order successfully. The average delivery time is approximately 6-9 business days in the UK.
The expected delivery time has passed; where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may be delayed. If you have waited an additional 3 days after the original delivery period and still have not received your order, please email info@londesse.de.
How much are the shipping costs?
When you order from Londesse, you always benefit from free shipping.
How can I pay for my order?
Londesse always offers secure payments. We use the most common payment providers in the UK:
- PayPal
- Credit card (Amex, Visa, Mastercard)
- Apple Pay
- Google Pay
I am missing some items from my order, why is that?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple items from us at once, they may not all be delivered at the same time.
Don’t worry; your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, your order may be damaged during delivery. Of course, as a customer, this is beyond your control. In such cases, please immediately contact our customer service by sending an email to info@londesse.de. It is necessary to take photos of the complaint and attach them to your email.
Do not return the item before sharing the photos with us. Unfortunately, we cannot find an appropriate solution for you without this information. Our customer service will process your message as soon as possible and work with you to find the best solution.
This is what happens if you bought the wrong product, it doesn’t fit, or you no longer want the item:
First, contact our customer service (info@londesse.de). We will look into the best option for you. If we cannot resolve it, you will only need to cover the shipping costs to return the product to us.
Do you have any more questions? Please contact us through the following options.
To keep prices as low as possible for you, Windmill ensures that products are shipped directly from the manufacturer or supplier to you. This may cause delivery to take slightly longer than usual. It takes about 1-3 business days to process your order successfully. The average delivery time is approximately 6-9 business days in the UK.
The expected delivery time has passed; where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may be delayed. If you have waited an additional 3 days after the original delivery period and still have not received your order, please email info@londesse.de.
How much are the shipping costs?
When you order from Londesse, you always benefit from free shipping.
How can I pay for my order?
Londesse always offers secure payments. We use the most common payment providers in the UK:
- PayPal
- Credit card (Amex, Visa, Mastercard)
- Apple Pay
- Google Pay
I am missing some items from my order, why is that?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple items from us at once, they may not all be delivered at the same time.
Don’t worry; your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, your order may be damaged during delivery. Of course, as a customer, this is beyond your control. In such cases, please immediately contact our customer service by sending an email to info@londesse.de. It is necessary to take photos of the complaint and attach them to your email.
Do not return the item before sharing the photos with us. Unfortunately, we cannot find an appropriate solution for you without this information. Our customer service will process your message as soon as possible and work with you to find the best solution.
This is what happens if you bought the wrong product, it doesn’t fit, or you no longer want the item:
First, contact our customer service (info@londesse.de). We will look into the best option for you. If we cannot resolve it, you will only need to cover the shipping costs to return the product to us.
Do you have any more questions? Please contact us through the following options.